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Refund policy

Returns & Refunds Policy

Anna’s Pet Shop

At Anna’s Pet Shop, we aim to provide a reliable and transparent shopping experience. If a purchased item does not meet your expectations, you may request a return in accordance with the terms outlined below.

Return Request Window

Customers may request a return within 30 calendar days from the date the order is delivered.

Return Acceptance Criteria

Returned products must meet all of the following conditions:

  • Items must be unused and in original condition

  • All original tags, accessories, and components must be included

  • Products must be returned in the original packaging or packaging that provides equivalent protection

  • Items showing signs of use, damage, stains, or mishandling are not eligible for return

How to Request a Return

To initiate a return, please contact our customer support team and provide:

  • Customer full name

  • Order number

  • Item(s) requested for return

  • Reason for the return

Once the request is reviewed, detailed return instructions will be sent to you.

Return Shipping Responsibility

Returns requested for personal reasons (such as preference change or incorrect selection) are subject to return shipping costs paid by the customer.

If the return is due to an error by Anna’s Pet Shop, including defective or incorrect items, we will cover the return shipping costs.

Refund Method & Timeline

After the returned item is received and inspected:

  • Refunds will be processed to the original payment method

  • Refunds are typically completed within 3–5 business days after approval

  • Original shipping fees are non-refundable, unless the return results from a store error or product defect

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us promptly and include clear photos of the item and packaging. Once verified, we will offer either a replacement or a full refund.

Contact

Email: support@annaspetshop.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

Anna’s Pet Shop reserves the right to update this policy at any time. Changes apply to orders placed after the update date.