Terms of service

Shipping Policy

At Anna’s Pet Shop, we aim to deliver orders efficiently and transparently.

Order Processing

Orders are prepared and dispatched within 1–2 business days after purchase confirmation.

Delivery Estimates

Delivery typically takes 7–12 business days, depending on the destination and external factors beyond our control.

Shipping Regions

We currently ship to:

Shipping Fees

Shipping costs are calculated and displayed at checkout. Promotional free shipping may be available during specific campaigns.

Tracking

Once your order is dispatched, you will receive a tracking number via email so you can follow your shipment.

Address Responsibility

Customers are responsible for ensuring that all shipping details are correct at checkout. Anna’s Pet Shop is not responsible for delivery issues caused by incorrect or incomplete address information.

Delivery Issues

If delivery fails due to address errors or customer absence, the carrier may attempt redelivery or return the shipment to the sender.

Damaged or Defective Orders

If an item arrives damaged or defective, please contact us as soon as possible and provide photographic evidence. After verification, a replacement or refund will be arranged in accordance with our policies.

Policy Updates

This Shipping Policy may be updated at any time and applies to all future orders.

Contact

Email: support@annaspetshop.com
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM

These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

Company Name: USEEMALL LTD
Company Address: Conyngham Road, Manchester, England（This is not a returning address）